Privacy Policy

Effective Date: January 1, 2025
Last Updated: July 1, 2025

1. Introduction

YELLOW JACKET LANDSCAPING LTD. (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, request a quote, contact us, or interact with our advertising on Facebook or Instagram.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

2. Applicable Privacy Laws

We operate in British Columbia, Canada, and comply with the Personal Information Protection Act (PIPA – British Columbia). Where applicable, we also follow Canada’s federal privacy law, PIPEDA.

3. Personal Information We Collect

We may collect the following types of personal information:

• Contact Information: name, email address, phone number
• Service Information: details about your property, requested services, messages you submit
• Communication Data: emails, messages, call details
• Website Usage Data: IP address, browser type, pages visited, basic analytics data
• Advertising & Lead Data: information you provide through Facebook or Instagram lead forms

We do not intentionally collect sensitive personal information such as government ID numbers, banking credentials, or health information through our website.

4. How We Use Your Information

We use personal information to:

• Respond to inquiries and provide estimates or quotes
• Communicate with you about services
• Schedule and manage landscaping or maintenance work
• Improve our website, services, and customer experience
• Follow up on requests submitted through our website or social media ads
• Send service-related or promotional messages where permitted by law

5. Consent

By submitting your information through our website, contact forms, or social media lead forms, you consent to the collection and use of your information for the purposes described in this Privacy Policy.

You may withdraw your consent at any time by contacting us using the details below, subject to legal or contractual limitations.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Ensure proper website functionality
• Analyze website traffic and performance
• Support marketing and advertising efforts

If advertising tools such as Meta (Facebook/Instagram) tracking pixels are used, they may collect information about your interactions with our website and ads in accordance with Meta’s policies.

You can control cookies through your browser settings.

7. Facebook & Instagram Lead Ads

If you submit your information through a Facebook or Instagram lead form:

• We receive the information you choose to provide
• We use it solely to contact you regarding your request or services
• Your information is stored securely and is not sold or shared for unrelated purposes

Facebook and Instagram may process your data under their own privacy policies.

8. Sharing of Personal Information

We do not sell your personal information.

We may share personal information only when necessary with:

• Service providers who assist us with website hosting, email, CRM, analytics, or business operations
• Contractors or subcontractors involved in providing requested services
• Authorities when required by law

All third parties are expected to protect your information.

9. Data Storage and Cross-Border Processing

Some of our service providers may store or process data outside of Canada, including in the United States. In such cases, personal information may be subject to the laws of those jurisdictions.

10. Data Retention

We retain personal information only as long as necessary to respond to inquiries, provide services, maintain business and tax records, and comply with legal obligations.

11. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. While no system is completely secure, we take appropriate steps to reduce risks.

12. Your Rights

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Ask questions about how your information is used

Requests can be made by contacting us using the information below.

13. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

16. Contact Information

If you have questions about this Privacy Policy or how your information is handled, contact us: